Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino we haven't covered yet? This page explains how to reach us and what we can (and can't) help with.
What we can help with
Online Casinos is an independent review and comparison site for Australian players looking at offshore online casinos. We're not a casino ourselves, so we can't process deposits, resolve account issues or answer questions about a specific bet or withdrawal — those matters sit entirely with the operator you signed up with. What we can help with includes:
- Corrections or updates to bonus terms, licensing details or payment information on a review
- General questions about how we compare online casinos and reach our editorial ratings
- Feedback on a casino that appears on our site, including something you think we've missed
- Questions about our affiliate relationships and how they work
- Requests to look at a new or unlisted casino for future coverage
Before you contact us, here's a quick fix for common questions
| What you need | Where to find it |
|---|---|
| Deposit, withdrawal or account issues | Contact the casino operator directly — check their support page or app |
| Bonus wagering requirements or expiry for a specific offer | Read the full terms on the operator's promotions page before claiming |
| Worried about your gambling habits | See our Responsible Gambling page for support services and self-exclusion tools |
| How we're funded and whether rankings can be bought | Read our About Us page |
| Terms governing use of this site | See our Terms and Conditions |
Commercial relationships and editorial independence
Online Casinos may earn a commission when a reader clicks through to a casino from our site. This arrangement has no bearing on how sites are ranked — no operator, including those featured at the top of our list such as VegasNow, pays for a better score or a higher position. When you contact us about a ranking, we'll explain the criteria behind it honestly, including where a casino falls short.
How our team assesses casinos
Reader questions often ask how we arrive at a rating, so it's worth explaining briefly here. Our team reviews each operator against a consistent set of factors: licensing and regulatory standing, the breadth of pokies, table games and live dealer titles on offer, the clarity and fairness of bonus terms, the range of Australian-friendly payment methods available, typical withdrawal processing times, and how the site performs on mobile. Every casino is assessed against the same checklist, and commission never buys a higher position. If a fact in a review looks out of date or you believe we've made an error, tell us the specific detail and the casino name so we can check it against the operator's current terms.
What to include when you get in touch
To help us respond properly, it's useful to include:
- The name of the casino your question relates to, if applicable
- The page or section where you spotted the issue (a link or page title helps)
- A short description of what you'd like corrected, clarified or added
- Whether your query relates to a bonus offer, payment method, licensing detail or something else
This lets our editorial team check the operator's current terms and conditions directly rather than relying on guesswork, since bonus values, wagering requirements and payment options can change without notice on the operator's side.
A note on responsible gambling queries
If you or someone you know is finding it hard to control their gambling, we'd rather point you toward proper support than have you wait on a reply from us. Our Responsible Gambling page lists tools such as deposit limits, self-exclusion and links to Australian support services, and is worth reading whether or not you plan to contact us. All online casinos featured on this site are licensed offshore rather than in Australia, since no online casino currently operates under an Australian licence — so understanding your own limits and using the tools available on any operator's site matters more than usual.
Response times
We aim to read every message that comes in, though as an editorial team rather than a customer support desk, we can't guarantee a same-day reply. Genuine corrections and licensing concerns are prioritised, since accuracy is the core of what this site does.